Customer Service

Our priority and target is to focus and reach all our customer satisfactions

1- Ground Service

Halifax Egypt Provide all solution for your transportation needs. Our services include Sea, Air, Heavy projects shipments, custom clearance, and door to door shipments, packing and insurance. We can handle your heavy and over-sized cargo so its arrive to anywhere in the world on the required time with high feedback by our customer services team.

2- Sea Freight

Providing sea freight service for general cargo/refrigerant cargo/DG cargo/ Project with special specification, including making suitable routing order for FCL, LCL, Imp & Exp,

Arranging document, shipment tracing, competitive rate offer, shipping information.
For FCL, LCL, Imp.& Exp., we offer:
  • Making suitable routing for the whole shipment.
  • Competitive rate for all customers.
  • Handle documents and duty drawback.
  • Trucking and tracing shipment once the cargo leaves, up to the final delivery.
  • Collecting and handling shipping information’s.

3- Air Freight

We can provide following airfreight services with fastest transit times based on most recognized international airlines.
  • Air freight cargo service
  • Consolidated service from/to the main worldwide airports
  • Authorized employees for dangerous cargo service
  • Combined transport Sea/Air
Committed to meeting any capacity and transit time requirements,

4- Custom Clearance

We have our own customs brokerage for Import & Export which is approved by customs.

Custom Clearance services include:
  • Clearance and customs consulting
  • Tariff and Commodity Interpretation
  • Preparation of local documents
  • Pre-clearance approvals
  • Free Zone and transit clearance
  • Draw Back and Temporary import clearance

5- Door to door Service

Door to door service assuring the customer on-time performance of pickup and delivery at origin and destination.
Professional handling of all type of cargos and oversized cargo dimensions.
Expert Loading and offloading solutions at seaports and at customers’ sites

6- Additional Services

Insurance :
Halifax Egypt offers insurance services in association with one of the major insurance companies in Egypt offering very competitive insurance rates and conditions.

Supply Chain :
to provide our customers a wide range of product from our partener supliers s with high quality and competitive prices in order to meet them full satisfaction via our expert team.